Returns & Exchanges
Every ManukaBH product reaches you with its original factory seal from New Zealand, exactly as it left the producer. If your order isn't quite right, we'll put it right fast.
When we replace your order
- You received a different product from the one you ordered (brand, grade or size).
- The jar or box was damaged or broken in delivery.
- The seal arrived open or broken. Please don't use it; just let us know.
- An item is missing from your order.
In any of these cases, we'll deliver the right product within 24 hours of hearing from you in Bahrain, or with the next shipment outside Bahrain, at no cost to you.
How to tell us
Within 3 days of receiving your order, message us on WhatsApp at +973 3645 4811 or email info@manukabh.com with your order number and a photo of the product or packaging.
Changed your mind?
You can return any unopened jar within 7 days of delivery, as long as the seal is intact. Return delivery is at your cost, and we'll refund the full product price.
Why we can't take back opened jars
For your safety, every jar we sell is sealed and has never been opened. That's why we can't accept opened jars back, so every customer gets a jar no one else has opened.
Refunds
If the correct product is out of stock, or you return an unopened jar, we'll refund you in full within 3 working days, using the same payment method you used. If you paid cash on delivery, we'll refund you through BenefitPay.
Offer gifts
If you return a product that came with a free gift from one of our offers, please return the gift with it.
About texture
Manuka honey is naturally thick and may crystallise over time. This is normal for raw honey and doesn't affect its quality.